Our client had a section of their large web site with thousands of pages. But they had a problem. None of the page were showing up in Google’s database. We discovered the previous webmaster had set up things wrong with the robots.txt file on their site. As a result none of the pages were getting indexed. By changing just one character in the robots.txt file and doing a few other things there are now 11,000 pages indexed in Google and they went from 465 searches a month to more than 6,300.

A similar situation happened to another client. The client’s webmaster put something on the robots.txt that basically told the search engines not to index any of the pages. Because their sales depended so heavily upon search engine traffic, their sales dropped from $1.3 million per year to $300K. The client found out three months later what had happened, but by that time it was too late.

When we do search engine optimization for a client one of our first priorities is to make sure that Google is indexing all the pages (putting the pages in their database). We can do keyword research and link building until we’re blue in the face, but if Google couldn’t find the pages then the work we would do was for naught.

So, make sure your Internet marketing person is making sure all your pages are in Google database and then move forward with the next steps — keyword set up and link building. If you don’t have a company yet helping you with search engine optimization, give us a call at 720-922-3124.

  • Share/Bookmark

I just got an email from someone for whom I’d given a bid. He chose another company who could do the same work for 50 percent of what I bid.

I’m sure if he did some more investigating he could have found someone who would have done it for 25 percent of my bid. Or he could have gone to Craig’s List and got one for $299. But will this site end up costing him more in lost opportunities than the $1750 he saved on the front end?

I can only assume the other company doesn’t have the skill or experience we have. And I’m pretty sure they won’t take the time to develop a whole plan of action, taking into consideration effective calls to actions and being search engine friendly.

This gentleman sells a product that ranges from $25,000-250,000. What if just one potential buyer chose not to even contact him because his site looked amateurish? It cost him the possibility of at least $25,000 in sales. And if you multiple that over several months or years, that’s a lot of money lost to save less than $2,000.

This past summer I had a choice between two driving schools for my daughter. One of them had a site with poor design and misspellings. The other one had a nice design and looked more reputable. I chose the second one even though it was a couple miles farther away and $100 more. I wanted my daughter to have a good learning experience and felt the second company projected a better image.

Buyers are getting more picky, whether they are consumers or businesses. We need to communicate through our web sites a level of professionalism. They have to function well and communicate well. If we don’t, then we will lose opportunities for making sales.

Do you have an experience where you chose a higher priced item because you felt like you were going to get a greater return on your investment than going with a lower cost item? I’d love to hear your story.

  • Share/Bookmark

  • Share/Bookmark

There is a Taoist story of an old farmer who had worked his crops for many years. One day his horse ran away. Upon hearing the news, his neighbors came to visit.

“Such bad luck,” they said sympathetically.

“We’ll see,” the farmer replied.

The next morning the horse returned, bringing with it three other wild horses.

“How wonderful,” the neighbors exclaimed.

“We’ll see,” replied the old man.

The following day, his son tried to ride one of the untamed horses, was thrown, and broke his leg. The neighbors again came to offer their sympathy on his misfortune.

“We’ll see,” answered the farmer.

The day after, military officials came to the village to draft young men into the army. Seeing that the son’s leg was broken, they passed him by. The neighbors congratulated the farmer on how well things had turned out.

“We’ll see” said the farmer.

This story reminds me about what’s going on with my business right now. We might say that it’s great that we have a big sale, but then the end up not making much money on the project.

Or we bounce a check, but then we pull a full scale change in our sales system, pricing structure and financial system. I might even get rid of the salesman because we can’t afford the high fixed cost associated with him and him not getting the sales to support that higher cost.

What have been some bad things that have turned into something good for you? Or what is a good thing that turned into something bad? I’d love to hear your story.

  • Share/Bookmark

I look at a lot of web sites every day. One of the things I’m noticing lately is that web sites either have too little or too much text  on their site. And I’m guilty of it myself but I’m working on changing that.

I talked with a woman the other day who is an accountant. I thought her site had too little content. She works in a very specific niche and there was a lot of information that she could add about the services that she offers. I think visitors to her site need to read more specifics about what she does and how she can help them.

When you look at your site, would you say that you have too much or too little content? I’d like to hear your perspective.

  • Share/Bookmark

Have an interesting quote hanging on my wall – “Cut your costs to the bone – stop leaking money, you many need it!”

I read recently that businesses have started to see more profits lately and one of the reasons this has come about was because companies have been cutting out the fat in their budgets. I’m sorry to see people laid off. Often the other people in the department have to pick up the slack for the person who has been lost.

I’ve cut quite a few expenses over the last year. I moved my office into my home and save several hundred dollars a month. I found I rarely used my office for client or sales meeting because I like to see what a business’ environment looks like.

I also reduced my mobile wireless from $60 per month to $15 per month, and I got rid of services that I no longer use.

One client I’m working with now is reducing his Yellow Pages expenses from $8000/mn to $3,000/mn starting in January. By doing this he will free up more money to do online marketing, which reaches a greater number of people at a lower cost per lead. And there is more accountability because I can show him in his web site statistics the leads directly attributed to online marketing.

What are some marketing expenses have eliminated or shifted to more effective marketing? I’d like to hear what you’ve learned.

  • Share/Bookmark

As a small business owner you can sometimes feel that you have to know everything and do everything yourself. This can be tough since we all have limited time to become experts.

That’s why I rely on experts to come alongside me to help on projects. I was amazed today by my programming partner, Matthew. This morning Matthew and I finished up some lingering details on a project he worked on for me. He had come up with some very creative solutions for multiple contact forms.

Matthew has his own company but works directly with my clients. Most of the clients know that he doesn’t work directly for me.

Over the last month I’ve used two different designers, a copywriter, and a team of search engine marketing experts. I have done all these things in the past but they are excellent at what they do. And I rely on them to help my clients get great results.

What are things in your business that you can partner with an expert and still make a decent profit? I’d like to hear what kind of people you’ve partnered with.

  • Share/Bookmark

planningWe’ve been doing things lately with our business that have actually turned away potential business. But these things have also brought better clients into the fold. I’m talking about creating Web Plan’s for clients before giving a hard price for a web site.

I get calls all the time where people ask how much a web site will be. This is a natural question that someone would have but when you compare it to other industries it doesn’t make much sense.

What if I called a mechanic and told him my brakes were squeaking and asked how much it would be to fix them? Or what if I called a contractor and asked him how much it would be to add an addition to my house? My neither of these people could give me a good price because they don’t have the information to make an intelligent guesstimate.

I have dabbled with the idea of having flat pricing on web sites but I find there are too many variables to give an accurate estimate. I have to look at the end product and work back from there, in regard to both pricing and timeline.

I could have two people give me the same description of the site they want and one project could be $500 and the other $5000. I just don’t know until I’ve gone through a series of questions to find out what kind of functionality they want on the site and how sophisticated of a design.

So, if you call and ask for a price on a site you won’t get it. But I can give you a range. If you fit in that range I am happy to meet you in person and go through a questionnaire in person. I can give you a narrower range, but still can’t give you a definitive price. If you pay for us to develop a Web Plan for you then I will be able to give you a hard price.

So, get in touch with us at 720-922-3124 to have initial talks. I’m certain we can develop a site that you will love the design and will have all the functions that you need to be effective in business.

If you’ve had a site developed in the past, why do you think other companies don’t do a Web Plan? I’d love to hear your thoughts.

  • Share/Bookmark

frog“If you know you have to swallow a frog, swallow it first thing in the morning. If there are two frogs, swallow the big one first.”  Mark Twain

Everyday I look at my schedule to see what’s on the docket. A lot of time there are fun things to do. But then there are the not so fun things to do, like fixing someone’s email or making a collections call.

I think about the quote above and it gets truer each day. When something has to be done and you don’t do it, it just gets harder to do and it consumes your mind.

The frog I swallowed today redirecting about 60 pages on a new site we are launching soon. And swallowing this frog was one of the last steps. It didn’t taste good but it’s over.

What frog on your to-do list are you hesitating to swallow?

  • Share/Bookmark

I watch a video the other day about online conversions. The speaker remarked that a company shouldn’t spend all their development money on the initial site. They should keep some of it back for testing and changes after the site is has been launched.

For example, if they only have $10K to put towards development, they should get a site that’s worth $7,500. And then use the remaining $2,500 in the following months to work out the kinks and add features they hadn’t thought of before.

This is what I’m suggesting for new clients who are having us design and program bigger sites. We try as hard as we can in the Discovery Phase of our development process to think through everything. Invariably they see a feature on another site that they like and want to add it, but don’t have the money to have it added.

With Conversion Testing you have to try out different headlines, graphics and such, to see what causes the most conversions or phone calls. Once you nail down a good conversion rate, then you can start adding your marketing dollars to get visitors to your site.

  • Share/Bookmark

Next Page »