Website Maintenace plan
We make sure your website is protected, optimized, backed up, and expertly cared for. It’s not only important to protect it from malware and hacks but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently. Through our Website Maintenance Plan, we take on the stress of all these complexities so you can focus on growing your business!
SO, WHAT’S IN THE PLAN?
Here’s a snapshot of the key components that make our website care plan invaluable for our clients.
Quality Hosting: Hosting is the foundation of your website. Security, performance, optimization, and ease of use all depend on it. We offer premium hosting for all our clients so you don’t have to worry about a thing.
Frequent Updating: Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. We take care of weekly updates for you.
Site Monitoring: We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches, and keep an eye on “uptime” to ensure your site is up and running fine.
Website Backups: Backing up your website consistently is critical for many reasons but most importantly, if the site needs to be restored, transferred, or downloaded, we offer external backups and restore points for all clients on our plans.
Fast Loading: In order for websites to load fast, perform well, and ensure speed, your site needs to be optimized. We have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”
Priority Support: You as a client get priority support. We’ll set up exclusive contact details for you to ping us with whenever you need an update or addition or when you have any questions, and we do our best to get back to you within 24 hours on business days. P.S. It’s always sooner 😉
Frequent Reviews: We’re in your corner every month and we know what’s happening on the “web side” of your business. This gives us the ability to offer strategy, new marketing ideas, and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.
Save on Major Updates: Additionally, all care plan clients get our reduced hourly rate!
THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED
- If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
- If your website isn’t optimized, it’ll perform and load slower as time goes on affecting conversions and sales.
- If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
- If your website isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive.”
- If your website has any glaring issues such as a down SSL Certificate or notices of an unsecured connection, it affects traffic and brand legitimacy.
- By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.
choose your plan
Standard
For smaller, less active websites-
Standard Hosting
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Daily Website Backups
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Update of WordPress, theme and plugins
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One hour of updates per month
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Annual Website Review/Consult Call
Premium
For medium-sized active websites-
Standard Hosting
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Daily Website Backups
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Update of WordPress, theme and plugins
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Two hours of updates per month
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Quarterly Website Review/Consult Call
Elite
For large, very active websites-
Standard Hosting
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Daily Website Backups
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Update of WordPress, theme and plugins
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Three hours of updates per month
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Monthly Website Review/Consult Call
frequently asked questions
Are there setup fees?
If we’re building your website, there is no set up fee as long as it’s within a 90-day period!
If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we’re onboarding a website we did not design, there is a $250 setup fee as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
Do you offer just maintenance?
We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.
What if I choose not to go on your plan?
Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
If you choose to forego our care plan, you will assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to us after having initially passed on the plan, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days. We want to make sure your site is protected.
What if I require more time than the monthly support time allows?
We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!
Are there cancellation fees?
Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂
What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: We do not fixed website hacks unless the site will subsequently be added to our plan.
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?"
We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.
Do you offer price breaks for multiple sites?
Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.
Does my monthly update time roll over?
Negative on this one, ghost rider. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly time?
Your monthly time (for Premium or Elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!